Using our new online service call submission form you can enter the details of any service or support request that you would like to log with us. After you have completed the simple request form, click the Submit button and the request will be automatically logged into our Service Database and you will be contacted so we can arrange a convenient appointment with you.

Support and Maintenance

Our support service is there to make sure that your staff can always rely on the IT they need to carry out their work.

We achieve this by:

Advising & helping you to make the best use of your IT
Tracking your business needs to ensure that your IT meets them
Providing a support and backup plan
Outside of the standard warranty that is supplied on any equipment that we supply we can arrange full maintenance and backup for your systems if you run into trouble.

In the unlikely event that IT Planning do not have the required skills or personnel in-house to meet your specific requirement, we will source and use contractors who can provide the service. We will still be your single point of contact, you will not need to worry about dealing with anyone else. By working in this way we can ensure that your systems get the expert and specialised care that they need, provided by the professionals who know.